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A couple of seconds at most. We'd rather show you the whole thing at once than half of it twice.
If this sits here longer than it should, your connection is probably the slow part — refreshing usually settles it.
Usually answered within a day
There's no ticket queue and no chatbot here. Support for our apps goes to the same inbox as everything else, and the person who answers is the person who wrote the code.
If something's broken, the device and app version help enormously — they're at the bottom of the app's Profile screen.
For medical questions about your treatment, please talk to your care team. We build the tool; they know you.
Usually within a day, sometimes the same hour. One person, one inbox — the weekend can stretch it.
Yes. Ask, and your account and records are removed for good — no exit survey, no retention offer.
Please send it. Most fixes in the last year started as someone's slightly annoyed email.
Tell us the problem rather than the feature. It's the faster route to something that actually helps.